FAQ How to Join Go to "REGISTER" and fill in your personal information accordingly. Minimum deposits are required as a baseline. The smallest amount of MYR5 must initially deposit from your banking account to our Company's bank account. After the fund being deposited, go to "Deposit" section of your PHOENIX69 account and send a notice to us. The amount deposited will be paid out to your "Main Wallet". Transfer fund from your "Main Wallet" to selected "Product Wallet" Have fun and good luck playing your games ! How do I make a deposit? Login to your PHOENIX69 account and click on ‘Deposit’. Follow all the steps shown, including selecting your preferred banking/payment option. Once you have completed all the steps, submit the form and notify our customer support representatives via Live Chat. What is the minimum amount required for a deposit? The minimum amount required for each deposit transaction is MYR 5 Do I need to provide any proof of transaction for my deposit?. Yes, proof of transaction must be provided to successfully complete any deposit transaction. What if my deposit is not made on time? Any deposits that are not made on time will be processed as soon as possible the next day. If you have any enquiries, kindly seek clarification from any of our customer support representatives who are available round the clock to assist you. Can I make a deposit through a third party account? No, the registered names on both the PHOENIX69 account and bank account must match. How do I make a withdrawal? Login to your EclBet account and click on ‘Withdrawal’ under ‘$$$’. Follow all the steps shown, including selecting your preferred banking option. Once you have completed all the steps, submit the form and notify our customer support representatives via Live Chat.sasd Login to your PHOENIX69 account and click on ‘Withdrawal’ under ‘$$$’. Follow all the steps shown, including selecting your preferred banking option. Once you have completed all the steps, submit the form and notify our customer support representatives via Live Chat. What is the minimum amount required for a withdrawal? The minimum amount required for each withdrawal transaction is MYR 30. How long will it take to process my withdrawal? For withdrawal requests, we may require you to provide us with the necessary documents to verify the process. Large withdrawals may take longer to be processed. If you have any enquiries, kindly seek clarification from any of our customer support representatives. Are there any withdrawal fees? No, there is no fee or charge incurred for withdrawals. Are my transaction details secure? All information transmitted on PHOENIX69’s servers are highly secure thanks to state of the art technology that’s coupled with the most advanced security systems and encryption software. Can I make a withdrawal before I finish wagering? Yes, a withdrawal can be made under such circumstances but the withdrawal amount will be based on the amount in the Main Wallet. Can I make a withdrawal through a third party account? No, all withdrawals made must be through the bank account registered in the user’s PHOENIX69 profile. The registered names on both the PHOENIX69 account and bank account must match. How do I make a transfer? Go to the "Transfer" tab after you have login. Then you will see Main Wallet and other products wallet such as: PT Club, AG Club and many more. In order to play your desired games, you will have to transfer funds from your "Main Wallet" to the products wallets. And if you wish to withdraw your funds. You will need to transfer the credit from your products wallet to "Main Wallet".